H999 Privacy Policy – Our Pledge to Protect Your Personal Data

This Privacy Policy for h999 (h999-baji.com) has been prepared with Bangladesh-based users in mind. It applies to you whenever you use the h999 website, mobile app, or any of its services.

We believe your privacy is a fundamental right. That's why h999 only collects the information it needs, keeps it secure, and never shares it without your permission. Read this page to understand exactly what happens with your data.

H999 acts as the "data controller" under this policy. You can contact us directly at any time regarding your data — reach us at support@h999-baji.com or via Live Chat.

H999 collects three types of information — what you provide directly, what is collected automatically during your use of the platform, and what is received from third parties.

H999 does not directly store payment card numbers or full bank account details — this information is processed through payment gateways that maintain their own security standards.

H999 collects your information for specific purposes and does not use it beyond those purposes. Each purpose is clearly outlined below.

• To create and manage your account and ensure secure login.
• To process deposits, withdrawals, and all other financial transactions.
• To complete age and identity verification (KYC) — a legal requirement.
• To detect and prevent fraud, money laundering, and other forms of abuse.
• To help our support team resolve your issues faster.
• To send promotions, bonuses, and personalised offers — only with your consent.
• To improve the platform's technical performance and resolve issues.
• To submit required reports to regulatory authorities.

H999 does not sell your data. In limited circumstances, certain information may be shared with specific third parties — and only as necessary to operate h999's services.

• Payment providers: Minimal data is shared with bKash, Nagad, Rocket, or your bank solely to process transactions.
• KYC Verification Services: Information may be shared with authorised third parties for identity verification purposes.
• Game Provider: Session data required to run live games is shared as necessary.
• Law Enforcement Agency: h999 may be required to disclose information in response to a court order or valid legal request.
• Regulatory Authority: For mandatory reporting to licensing authorities.

All third parties listed above are bound by h999's strict data security requirements and may only use the information shared for its specified purpose. They are never permitted to sell or repurpose that data on their own.

H999 uses industry-leading technology to protect your data. We don't just write policies — we take technical measures to ensure your information stays secure.

• 256-bit TLS/SSL encryption is used for all data transfers.
• Passwords are never stored in plain text — strong hashing algorithms are used at all times.
• Databases are secured by separate protection layers and are not directly accessible from the internet.
• Regular security audits and penetration testing are conducted.
• Unusual login attempts or suspicious activity are detected automatically, and steps are taken to protect your account.
• Data stored on our servers is also encrypted — only authorized personnel can access the information they need.

The h999 website and app use cookies — small data files stored in your browser or on your device. These help improve your overall experience on the platform.

Cookies can be managed through your browser settings. However, disabling essential cookies may cause certain h999 services to stop working properly.

H999 respects your data privacy rights. The rights listed below are available to you and can be exercised at any time.

To exercise any of these rights, email support@h999-baji.com or reach out via live chat. Once your identity is verified, you will receive a response within 30 days.

H999 does not retain your data indefinitely. Each category of data has a defined retention period.

• Active account data — retained for as long as the account remains open.
• Financial transaction records — retained for up to 5 years as required by law.
• KYC documents — 3 years after account closure.
• Customer support conversations — 2 years.
• Login & security logs — 1 year.
• Marketing preference data — deleted within 72 hours of opting out.

Once the retention period expires, data is securely deleted or anonymised so that individuals can no longer be identified.

H999 does not collect — and has no interest in collecting — personal information from anyone under the age of 18. This platform is strictly for adults.

If we are informed or become aware that we hold data belonging to a minor, that information will be deleted immediately and the associated account will be closed. If you have information regarding this, please contact us at support@h999-baji.com.

H999 may update this Privacy Policy from time to time. For any significant changes, a notice will be posted on the website and, where possible, you will be informed via email or SMS. The "Last Updated" date at the top of this page will always reflect the most recent revision.

For any privacy-related questions, complaints, or to exercise your rights, please get in touch using the details below:

• Email: support@h999-baji.com
• Live Chat: available 24/7 from any page on the website
• Response Time: Written reply within 30 business days

This Privacy Policy was last updated in June 2026.